Editorial Policy
This page explains how Wheelchair Superstore researches, writes and updates its guides, how products are chosen, and how the site is funded. It is written by the site’s editorial team, led by Scott Smith, who runs the site.
Who Writes Our Guides?
Wheelchair Superstore is a small, independent UK website. Guides are researched and edited by the editorial team under Scott Smith. Drafting tools may be used to help prepare a page, but every guide is checked against our rules below before it goes live, and we remove or correct pages that fall short.
How Do We Research Products?
We base our guides on published information we can check:
- manufacturer specifications and user manuals, such as seat width, folded size, weight and maximum user weight;
- retailer listings on Amazon UK, including the details sellers publish and patterns in customer reviews and questions;
- UK guidance from the NHS and GOV.UK, for example on NHS wheelchair services, VAT relief on mobility equipment and financial help for disabled people.
We do not test products hands-on, and we never claim to have used, tested or measured a product ourselves. Where a figure matters, such as a ramp gradient or a seat width, we give it in metric units and say where it comes from.
How Are Products Chosen?
When a guide names products, we choose them for the reader’s situation, not for the size of any commission. We look for:
- a clear match with the need the page covers, such as a chair that folds small enough for a car boot or a ramp suited to a single doorstep;
- full, published specifications, so you can check the details before you buy;
- current availability to UK buyers;
- consistent customer feedback, with recurring problems noted where we find them.
Some older guides show general product styles linked to Amazon UK search results rather than specific models. We are replacing these with named product comparisons as each page is reviewed.
Do Brands Pay to Be Featured?
No. We do not accept payment, free products or other incentives in exchange for a place in a guide, a better position on a page or a favourable description.
How Is Wheelchair Superstore Funded?
Wheelchair Superstore is a participant in the Amazon Associates programme. When you follow a link to Amazon UK and buy something, we may earn a small commission at no extra cost to you. Links to Amazon on our pages are affiliate links. Commission does not decide which products or features we write about, and we do not sell, stock or deliver anything ourselves.
Why Do We Focus on the UK?
Our guides are written for buyers in the UK. We use UK English, metric measurements and UK sources, and we point readers to UK services such as the NHS wheelchair service, occupational therapists, local councils and the Motability Scheme. Rules, funding and product availability differ in other countries, so please check local guidance if you are outside the UK.
Is This Medical Advice?
No. Our guides are general buying information. Seating, posture, pressure care and long-term use are best assessed by your NHS wheelchair service, an occupational therapist or your GP, and we say so on the pages where it matters.
How Are Pages Kept Up to Date?
We review guides regularly and when we learn that something has changed, such as a product being discontinued, a specification being updated or UK guidance changing. When we review a page we check its facts and links, replace products that are no longer available, and update the page. We also combine pages that cover the same question, so each topic has one clear, up-to-date guide.
How Can You Report a Mistake?
If you spot an error, an out-of-date detail or a broken link, please tell us through our contact page. We read every message and correct confirmed mistakes as quickly as we can. For questions about an order, delivery or a faulty product, please contact the seller named on the listing.